Some companies have employees who work outside their home. Others have satellite locations in the city or another city or state. When a company the luxury of having all employees shall report to the same office, the challenges of communication cause some problems in customer service, sales and operations. Hosted PBX or hosted VoIP services can be with these barriers and help companies improve the performance of individual departments and their backgroundline.
The following is a partial list of problems, a workforce of more than a roof:
1st There are no calls can be transferred from one place to another. Questions you hang an external caller and select another number within an organization involves the risk that they are not called.
2nd Many companies have redundant positions in their respective positions because they are easy calls. Positions redundant points for answering calls, sales, customer service andAccounting.
The third communication between employees is difficult because it is difficult to find someone on the phone instead of see them in the hallway or catch them at their desks.
4th Be grouped departments that are geographically distributed can not to answer calls and incoming calls can not be distributed evenly between the positions.
5th Call answering positions do not know if anyone already on the phone.
6th The key employees who travel between offices often missing important calls when away from their main desk.
7th The staff can not hand people in other places.
Hosted PBX or hosted VoIP services are the solution to all these problems and much more. You have the following options can help:
1st Calls can be transferred from one place to another, be as easy as it is transmitted within the same building. Now the caller can always reach the right person to call the company only once.
2nd Some price Hosted> VoIP providers offer Busy Lamp Field (BLF), show that it fully on other calls.
3rd Answering points can be transferred to a central location as BLF calls anywhere and has to show who is on the phone. Other redundant positions such as sales or customer service can be centralized, eliminated or reduced.
4th Furniture option integrated with the PBX phone. Employees can receive and process the calls and if they put in their placeDesk or office.
5th The field function gives a warning if an extension is used or reused. Hosted PBX users do not have to hunt for another as the phones for them with Mr. Field and Mobile PBX
6th Automatic Call Distribution (ACD) is made ??of some hosted VoIP provider. ACD distributes calls between different people within a department. It is also cells that are called to wait for a response similar to the line at a bank counter. Peoplesimilar in departments such as customer service, which are spread over several locations, can be used in the same ACD group and respond to all calls to the department.
7th Hoteling allows users to go to any phone, enter a code and the phone has its main extension. Hoteling is advantageous for employees who travel between sites and need to receive their calls no matter where they are. Since its expansion is never the same, need to call the receptionist on the hunt for them.
8th Head paging systems can be accessed in other places. In some cases, paging systems are used simultaneously in several buildings.
If a company has multiple locations or single-user stand-alone offices, hosted VoIP solution to many communication problems. Separate disjointed communications and telephone systems sales and service customers will experience the external caller cause suffering. Hosted> VoIP providers offer an interconnected system of telephone for all locations. Centralization can save companies improve, streamline or eliminate redundant positions and at the same time the experience of the caller. In addition, advanced features such as ACD, PBX, Mobile, hoteling and Camp are to significantly improve the service a company offers to its partners.
Source: http://communications-voip.chailit.com/how-to-stop-if-the-waste-at-several-locations.html
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